Talking Talent live with John Devlin Co- founder & CEO of Ascensos [Video]

With 30 years of experience in the BPO and CX arena, John has built and delivered scalable solutions on behalf of many major brands that have helped transform their customer service provision and significantly improve their customer experience.

John’s entrepreneurial & leadership skills have allowed him to create specialist teams that are focused on results.

In the last 10 years John has created and developed a highly respected global BPO business, Ascensos, now employing 3000 colleagues with 8 operations across five countries.

Ascensos specialises in providing world-class customer management solutions to retail and consumer facing brands such as John Lewis, Selfridges, Aldi, Wickes and KFC.

Prior to forming Ascensos in 2013, John was the Commercial & Operations Director at beCogent and, post-acquisition by Teleperformance in 2010, was Managing Director across their UK business.

In 2021 John was recognised as a Regional Winner and UK National Finalist at the coveted EY Entrepreneur of the Year awards.

As well as being a fanatic about world-class customer experience, John is equally fanatical about football and previously served as a Director and Chairman of Albion Rovers Football Club.

Today he is sharing his career to date and his experience in building and running large scale, complex, global teams.

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